On-call service: ensuring the continuity of your critical equipment
In a professional kitchen, certain equipment is absolutely essential to the smooth running of your business. Cold rooms, ovens, dishwashers and coffee machines are critical installations: even a brief breakdown can cause significant disruption, food waste, service interruptions or inconvenience for your staff and customers.
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To meet this need, we offer an on-call service dedicated to critical equipment.
This is a paid service, exclusively reserved for customers with an annual preventive maintenance contract with Bert Muller, guaranteeing continuous, priority monitoring of your installations.
A service designed for responsiveness and peace of mind
The on-call service ensures 24/7 availability for your critical equipment. +32/(0)2/216.26.26 during office hours Reference number in maintenance contracts for night and weekend calls.
In the event of a breakdown or malfunction, our technical team is immediately notified and can quickly intervene on site to resolve the problem, limit interruptions and secure production.
Your critical equipment is monitored as a priority:
- Refrigeration equipment: cold rooms, freezers, refrigerated display cases;
- Professional ovens: cooking and temperature control;
- Industrial dishwashers: compliance with hygiene cycles and continuity of service;
- Professional coffee machines: to guarantee constant service and avoid any interruption in operation.
This constant vigilance allows you to prevent food loss, ensure continuity of production and guarantee customer satisfaction.
Why choose Bert Muller for its on-call service?
- Maximum responsiveness
- Security and protection for your facilities
- Peace of mind
- Prevention of financial loss
An integrated, priority service
Our on-call service is not limited to simple telephone availability: it is connected to our internal dispatch centre, enabling real-time monitoring and the mobilisation of the nearest technicians.
Each alert is handled according to the priority of the equipment, ensuring that the response is appropriate to the criticality of the fault.
By reserving this service for customers with annual contracts, we also guarantee consistency and continuity in equipment maintenance. Technicians are familiar with the history of the installations, the preventive maintenance programme and the specific features of each site, which speeds up interventions and improves their efficiency.
A lever for performance and peace of mind
On-call service is a strategic asset for any professional kitchen. It protects critical equipment, preserves the cold chain and production quality, and minimises service interruptions.
With this solution, you benefit from maximum responsiveness, risk prevention and operational continuity, while offering your teams and customers enhanced security and reliability.
At Bert Muller, we are committed to providing availability and rapid response for your facilities and the sustainable performance of your professional kitchens.
Interested?
Fill in the contact form and one of our specialists will get in touch with you as soon as possible.
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